FAQ's

 

 

1. Tell me more about your data center - where will my data live?

 

Remote Tech Group owns (doesn’t rent) the most sophisticated hosting servers available. Our datacenter is located in Dallas, Texas, an area not known for natural disasters such as hurricanes or extreme weather. Here are some quick facts about our facility:

 

HIGH QUALITY DATA FACILITY

 

Top tier space & flexibility for long-term growth

 

  • SSAE 16 SOC 1, Type II Audited
  • 30 inch raised floors
  • 300 lbs/sq ft floor load
  • Single tenant, single-story building
  • Redundant HVAC with Liebert air handlers
  • CRAC units supported by roof mounted condenser
  • Wind roof rating FM-90
 

UPTIME ASSURANCE

 

Fully redundant, designed for high density applications

 

  • 99.99% SLA
  • Global Tertiary DNS
  • Dynamic Disk Pool SAN
  • VMware Cloud Platform
  • Real Time Server Migrations
  • Server Up Time Monitoring

PREMIUM NETWORK

 

Premium providers for optimal reliability and performance

 

  • 13 Internet Providers
  • Cisco Network
  • Redundant Network connections
  • Network Monitoring
 

 

2. What do I need to set-up hosting for my existing Act! license?

 

The first step is to actually have an active Act! license. If you are considering upgrading to a newer version of Act!, now is a good time. We can work with you to upgrade your version of Act! while your data is transferred so the process is seamless. View current Act! software packages.

 

3. What customer support options do I have during setup and after?

 

Our customer support is available 24 hours a day, 7 days a week through our toll-free number, live chat, and knowledge center. Phone support is available during normal business hours (Central Time), though after hours emergency support is available as well. Our support team is completely USA based and tech savvy, ensuring you are speaking directly to the person that can answer your question correctly, the first time.

 

4. How do I transfer my existing database to the cloud based hosting?

 

We’ll walk you through it! It’s as simple of creating an Act! database backup and we take care of the rest.

 

5. Is your hosting truly cloud-based or is it a remote access portal?

 

It is also important to know that unlike other Act! Hosting services that just provide remote access, Act! Hosting by Remote Tech Group allows users to access their information by using true ‘cloud-based’ hosting. The information actually lives in a secure, environment online that only you and your team have access to. This is an important differentiator of our services versus competitors.

 

6. How do I sign-up?

 

Great question! Sign-up is easy. Simply sign up for a 30 day trial and we will get your Act! into the cloud.

 
Swiftpage Act! partner logo

RTG is an authorized partner of Swiftpage, providing a family of hosting & training Solutions for Act!

 

RTG uses IBM & Cisco to power our Act! Cloud, the best in the industry. We own our equipment, we do not lease or rent our Act! Cloud. Our servers are protected by a market proven hardware firewall solution, from viruses, trojans, spy ware and ad aware by the latest Norton Anti virus software.

In the event of a hard drive failure your data is protected by Raid Array. All servers have at least two network connections to the network.

 

 
On-site security

Our data facilities are extremely safe and secure, featuring on-site 24 X 7 x 365 monitoring. Video surveillance cameras are equipped throughout the facility (inside and outside) An on- site security guard is on duty at all times Biometric scanners and access card required for entry.

Additonal protection through bullet-resistant walls and glass and man-trap areas at all entrances to all data center areas.

 
Act! 24/7 CUSTOMER SUPPORT
ACT Customer Support

We specialize in providing superior service and support to small and mid-sized businesses. We offer both online and offline connectivity to match the way each of your users works, individually.